Last Updated: 12 September 2026

Vijaya’s Homestay Indore (“Vijaya’s Homestay”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of visitors, prospective guests and guests who use our website or communicate with us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or interact with:

This Policy should be read together with any booking terms, cancellation terms or other terms that may apply to our accommodation services.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, enquire about accommodation, request or make a reservation, or communicate with us.

Depending on your interaction with us, this may include:

• Name
• Mobile or telephone number
• Email address
• Check-in and check-out dates
• Number of guests
• Room or accommodation preferences
• Booking or reservation details
• Information contained in your enquiries or communications
• Information you voluntarily provide when contacting us through email, telephone or WhatsApp
• Other information reasonably necessary to provide our accommodation services

Where information is required for guest registration, identity verification, taxation, accounting, security or compliance with applicable law, we may collect additional information as required for those purposes.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting infrastructure, security systems or website technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring webpage
• Basic technical and website-usage information

Such information may be used for website security, preventing misuse, maintaining website functionality, troubleshooting and improving the website.

3. Why We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries
• Providing information about our accommodation
• Processing and managing booking or reservation requests
• Communicating with guests about their bookings or stays
• Providing accommodation and related services
• Confirming, modifying or cancelling reservations
• Responding to customer-service requests
• Maintaining business and transaction records
• Accounting and taxation purposes
• Meeting legal, regulatory and security requirements
• Protecting our guests, staff, property and website
• Preventing fraud, misuse or unauthorized activity
• Improving our website and guest experience
• Sending promotional communications where permitted by applicable law and where required, with appropriate consent

We seek to collect and use only information reasonably necessary for the relevant purpose.

4. Booking and Reservation Information

If you make a booking enquiry or reservation through our website or through another communication channel, we may process information necessary to manage your request.

This may include your name, contact details, dates of stay, number of guests, room requirements and other information necessary to provide the requested accommodation service.

Information required at or before check-in may also be collected where necessary for guest registration, identity verification, security, taxation or compliance with applicable law.

5. WhatsApp, Telephone and Email

Our website may provide options to contact Vijaya’s Homestay by telephone, WhatsApp or email.

If you choose to communicate with us through a third-party communication service such as WhatsApp, that communication may also be subject to the privacy policy and terms of that service provider.

We may retain relevant communications and information received through these channels where reasonably necessary to respond to enquiries, manage reservations, provide services, resolve disputes, maintain records or comply with legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Website performance
• Understanding website usage
• Improving website functionality and user experience

Cookies may be placed by our website, hosting infrastructure, plugins or third-party services used on the website.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services for purposes such as hosting, security, website functionality, communications, analytics, booking, payment processing, social-media features or embedded content.

Where such services process personal information on our behalf, we seek to use them only for legitimate purposes connected with operating our website and providing our services.

Third-party providers may process information in accordance with their own terms and privacy policies.

8. Payment Information

Where an online payment facility is provided, payment transactions may be processed through the applicable payment service provider.

We do not intend to collect or store complete payment-card information, such as full card numbers or CVV numbers, on our website unless expressly stated otherwise.

Payment information may be processed directly by the relevant payment service provider in accordance with its applicable terms and privacy policy.

9. Sharing of Personal Information

We do not sell your personal information.

We may disclose or share personal information where reasonably necessary with:

• Authorized personnel involved in providing our accommodation services
• Service providers supporting our website, hosting, security, communications, booking or payment operations
• Professional advisers where reasonably necessary
• Government authorities, law-enforcement authorities or other authorities where required or permitted by law
• Other persons or entities where disclosure is reasonably necessary to protect our legal rights, guests, staff, property or safety

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

If a personal-data breach occurs that requires action or notification under applicable law, we will take appropriate steps as required by law.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Information may be retained for purposes including:

• Managing bookings and guest services
• Maintaining business records
• Accounting and taxation
• Legal and regulatory compliance
• Resolving disputes
• Preventing fraud or misuse
• Protecting our legal rights and legitimate business interests

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information regarding personal data processed about you
• Request correction of inaccurate or incomplete personal information
• Request deletion or erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data-protection law

Requests may be subject to legal, regulatory, contractual or security requirements.

India’s DPDP framework provides rights to individuals regarding their personal data, including rights concerning access to information, correction/erasure and grievance redressal, subject to the Act and applicable rules.

13. Withdrawal of Consent

Where we process personal information on the basis of consent, you may withdraw your consent by contacting us using the details provided below.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Where information is necessary for providing a service, complying with a legal obligation or for another lawful purpose, withdrawal of consent may not prevent processing that is permitted or required by applicable law.

14. Children’s Privacy

Our website is intended for general use and accommodation-related enquiries.

We do not knowingly seek to collect personal information directly from children except where such information is provided as part of a lawful accommodation or guest-registration process by a parent, guardian or other person authorized to provide it.

15. Links to Other Websites

Our website may contain links to third-party websites, social-media platforms or other online services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

For questions, privacy requests or concerns regarding the handling of your personal information, please contact us:

Vijaya’s Homestay Indore
Website: https://vijayashomestaysindore.com
Email: info@vijayashomestaysindore.com
Location: Indore, Madhya Pradesh, India

18. Privacy Requests and Grievances

You may use the above email address to submit a privacy-related request or grievance.

Please provide sufficient information to enable us to understand and respond to your request.

We will handle privacy requests and grievances in accordance with applicable law and the procedures applicable to our business.